OUR POLICIES

The standard turnaround time for design, management, and production of an online store by RH Dezigns Inc. is 7-10 business days from the approval of artwork proof and the receipt of payment. However, this turnaround time is not guaranteed due to unforeseen challenges that may arise during production.

If the garments for the order are provided by the client, the turnaround time will commence from the date of receipt of the goods and not sooner. Additionally, finishing services such as inside tag relabeling, fold and poly bagging, or special requirements can increase the turnaround time.

When placing an order, please notify us of any specific in-hand due date you may have. However, requested deadlines do not become effective unless approved in writing by RH Dezigns Inc. at the time of the order.

Our production schedule often fluctuates due to the high volume of orders we receive and process. The time frame for turnaround offers a more realistic expectation for the completion of an order. Despite our efforts to maintain a shorter-than-average turnaround time, each order may present unforeseen challenges that can cause delays. Thus, it is essential to have an approved due date in writing to ensure efficient and timely delivery of the final product.

For clients who require faster turnaround times than the standard 7-10 business days, we offer faster delivery options.

5 business days: additional charge of 25%. 3 business days: additional charge of 50%. 1-2 business days: additional charge of 100%.

Rush order spaces are limited and must be approved by RH Dezigns Inc. Rush charges apply to production time only. We are not responsible for any delays caused by the shipping carrier. We do not offer same-day printing services.

Rush fees are charged to cover the expense of overtime pay for our highly experienced production team. Rush fees are not a 'pay to jump the line' fee.

RH Dezigns Inc. offers two options to generate fundraising dollars through an online store.

Option 1 — Percentage of total sales: Sales $1,000–$2,000: 10% fundraising. Sales $2,000–$4,000: 15% fundraising. Sales over $4,000: 20% fundraising.

Option 2 — Dollar Add-On: A set dollar amount is added to each product as a fundraising add-on. For example, a $10 shirt with a $3 add-on sells for $13, generating $3 per item in fundraising.

In both options, a minimum amount must be reached before a fundraiser check can be created for the organization.

The minimum requirement for single color print jobs is 12 garments. For two-color print jobs, the minimum requirement is 24 garments. If the minimum requirement is not met, the order will be canceled and refunded.

Pricing decreases significantly as the order quantity increases, regardless of the decoration process used. Please consult with one of our sales representatives to determine applicable minimum order quantities.

All orders must be paid in full before production can begin. We accept cash, check, debit card, and all major credit cards. Net 15, Net 30, and 50/50 terms may be offered to reputable organizations and individuals only upon request and approval.

For approved contract client customers paying via credit card, a 3.9% cash lost fee will apply. RH Dezigns Inc. reserves the right to deny or revoke the credit or debit card payment method from any client at any time without explanation.

RH Dezigns Inc. requires clients to provide designs, graphics, phrasing, logos, and other creative insights before launching an online store. If clients require assistance, we offer vision and graphic design services starting at $125.

We offer a waiver of the design charge if the online store generates at least $3,500 in total sales. In such cases, the design charge will be deducted from the overall fundraising profit.

Approval of the artwork proof is mandatory prior to production, and we require all approvals to be signed off digitally via email or in-person. We WILL NOT accept any liability for errors overlooked during the proofing stage.

We reserve the right to not release copies of artwork files, final production files, proofs, films, and screens. All provided artwork files are kept on file for reorder purposes only and become the property of RH Dezigns Inc. without notice.

RH Dezigns Inc. may apply a setup fee to orders, depending on the decoration process, order quantity, and project requirements. Standard setup fees, screen fees, and digitizing fees will apply to all orders for approved contract clients who receive contract rates.

Additional fees may apply depending on the decoration process, order quantity, and project requirements.

RH Dezigns Inc. reserves the right to substitute garments of comparable brand and/or color if the client's requested items are unavailable. We will always strive to substitute items that are as close as possible in brand and color to the original request.

For orders that require shipping, RH Dezigns Inc. will ship via UPS Ground by default, unless otherwise requested or arranged by the client. Shipping time is in addition to the turnaround time.

Clients may request that orders be shipped on their own UPS account via a third-party. A $4 handling fee will apply to all third-party shipped orders.

RH Dezigns Inc. is not responsible for any damage to customer-supplied garments during the production process. If any items are damaged while in our facility, we will not reimburse the customer for the value of the garments or replace them under any circumstances.

All garments supplied must be new and unwashed. Clients must provide a detailed list/breakdown of all goods to be used. Unsorted orders over 100 units may be subject to a sorting fee. Individually bagged apparel may be subject to a $0.25 per unit un-bagging fee.

Any garments left with RH Dezigns Inc. for more than 90 days are considered abandoned and will become the property of RH Dezigns Inc., with the intention of donation or discarding.

Due to the prohibitive costs associated with producing single printed samples, such samples may not always be available. RH Dezigns Inc. employs a comprehensive digital proofing process for all orders.

Clients may request blank, non-decorated garment samples before placing an order, subject to availability. Such samples are offered solely for clients to review the fit, fabric, and quality of the garments and are not intended for use as color or print accuracy references.

A spoilage allowance of 3% is applied to all orders. Orders that include polyester, nylon, spandex, and/or tri-blend apparel have a 5% spoilage allowance. For orders under 48 pieces, a 6-piece spoilage allowance is granted.

We allow for a 1/2" leniency on either side towards the seams or bottom of the collar for logo placement. We make every effort to match PMS colors within a 90% acceptable range.

Once an order has been approved by the client and payment has been made, it cannot be canceled. We encourage clients to carefully review and approve their orders before making payment to avoid any issues.

All claims must be made within 72 hours from receipt of the order. Please contact us immediately if there are any questions, errors, or problems with an order.

Exchanges/reprints are only offered on unworn, unwashed orders returned in their entirety. Partial returns will be satisfied by credit. We do not offer refunds.

All orders are subject to being photographed and/or video recorded by RH Dezigns Inc., primarily for advertising and demonstration purposes, unless the client specifically requests otherwise and obtains approval.

Any graphics created by RH Dezigns Inc. for a client's order may be used for any future orders, whether internal or external print jobs. RH Dezigns Inc. retains portfolio and design rights for all graphics created by their design team.

RH Dezigns Inc. will not be held responsible for any variances in size, color, or construction of garments from the mill or manufacturer, nor for variances in ink colors or thread colors.

Garments with plastisol screen print, foil, metallic inks, or other specialty embellishing should be washed inside out to maximize washability and longevity. RH Dezigns Inc. reserves the right to refuse service without explanation and to change pricing, privacy policy, and terms and conditions at any time without notice.